We aim to deliver all orders within the scope of the delivery service selected, unless the goods are out of stock. If your chosen item is not in stock and we are not in a position to be able to despatch within 48 hours we will email you and give you the option of alternative goods.

If you have ordered more than one item we may delivery your order separately, in which case you will be informed via email on the despatch of the first part of your order. No extra charge will be made to your order if we choose to part ship your order.

Please be aware that an alternative courier for delivery is available for heavy items. Delivery for courier service is usually between 1 to 3 days. In some circumstances if you select Courier Service we (eBody Ltd) may still use Royal Mail services, with no extra charge to your order.

All of the delivery services offered require you to be at the address in order to sign for your consignment. Royal Mail orders can be tracked at any time by going to www.royalmail.com website on the track and trace option and entering your consignment number in the box provided (you will receive your consignment number via email as soon as your order is despatched).

Returns

When buying online from us we want to be sure your 100% happy with your purchase, so that’s why we offer a 14 Day money back guarantee on any products you buy from us, all supplements must be in the original packaging with seals intact (if you open any supplements we can not unfortunately take them back) for any equipment purchased it must be in immaculate order and in its original packaging.

We will not accept any responsibility for any goods we have not signed to say we have received so please ensure you send your returns back to us by registered post, any goods to be returned must be in an un opened state with seals intact to receive a refund.

You will need to pay your own postage for returning items back to us, and you will also be charged a 10% Fee to cover Handling and Re-Stocking (as we will have to sell the product off cheaper to our customers, as it is no longer a new product) we will then refund the difference back to your card.

Return To:

Before you return anything please email returns@ebody.co.uk with your original order number, which is found on your invoice and we will issue you with a reference number to include with your product you are returning. Our address is as follows:

eBody Returns
PO Box 873
Lincoln
LN6 8WU

All other returns are as follows:

If you need to send your purchase back to us, here are the terms and conditions:

If we send you an incorrect product, please return the item back to us and we will refund any postage charges and resend the correct item on receipt of the returned item. Your returned product must be kept in its original state and unopened.

If we send you a faulty product, please return the item back to us and we will refund any postage charges and resend the correct item on receipt of the returned item. We need to be notified within 48 hours of receiving your goods to qualify for a Replacement or Refund. Please email notifications of faulty goods to returns@ebody.co.uk.

If you are unable to sign for your item on delivery and then do not collect from the courier depot, your item will be returned to us. We can then ship this item out again to you at the cost of delivery or refund the item minus the difference for the initial delivery cost. Delivery charges are taken from the most up to date prices from the courier used.

Before you return anything please email returns@ebody.co.uk with your original order number, which is found on your invoice and we will issue you with a reference number to include with your product you are returning. Our address is as follows:

eBody Ltd
PO Box 873
Lincoln
LN6 8WU

Changes to delivery cost

Over the past 6 months we have been reviewing our prices and effective from 8.12.2007 we no longer offer free delivery. This decision will allow our product prices to become more competitive and to show to you our customer the clear costs for product and delivery. We expect a customer intending to purchase more than one item to benefit greatly from this change, as the cost of delivery was previously absorbed into the product sale price. The cost of delivery will amount to the actual cost to us as a business plus a small cost for packaging. We will use Royal Mail as our preferred courier, with the option for you to choose an alternative courier in cases such as heavy or larger items.

In addition to the above statement we will soon be offering an international delivery option. eBody.co.uk currently offers shipping to the UK and with the amount of interest from customers abroad we will be in a position next year to offer this service.

IMPORTANT : We will only accept parcels returned to us by Royal Mail, parcels from other couriers will be rejected. Therefore we take no responsibility for parcels lost when sent by other couriers other than Royal Mail. This is due to restrictions on our PO Box service.